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Shipping, delivery times, postage, customs & payment methods

You can find information on the delivery time on the respective product detail pages.

Exquisite art and design objects- often hand-made- do not arise on the assembly line or through industrial mass production. You can expect carefully selected quality from us. Therefore, we ask for your understanding of the delivery times that can occur in certain products due to complex manufacturing processes.

Since the delivery times can be different depending on the manufacturer and artisan, you will find the specific information on the respective product detail pages.

Secure packaging and insured shipping

Through insured shipping and individually adapted packaging that meet the highest quality requirements for transportation, we can ensure that your work of art arrives undamaged. If, contrary to expectations, transport damage should occur, we will help you with a free exchange within 24 hours.

We deliver across Europe

We choose our partners in shipping particularly carefully. Please note that the can vary depending on the manufacturer and artisans Information about the delivery countries can be found on the product detail pages under the tab "Details, shipping, return" . Our system tries to read out your geodata via your browser and thereby only display products that are available for your delivery country.

For postage, packaging and insurance, we charge you by default for shipments within Europe, a fair cost share of EUR 9.95 per shipment, provided that there are no deviating shipping costs on the product detail page (see rider "Details, Shipping, return" ).

We do not currently offer deliveries with DHL Express (delivery the next day).

Shipping costs for deliveries outside the European Union:

Liechtenstein, Norway, Switzerland, Turkey, United Kingdom

Shipping costs: 29.95 EUR

VAT

  • EU internal market: The prices given are total prices that contain the statutory sales tax.
  • EFTA countries and third countries: We deduct the valid VAT from the proven gross price. The mail delivered charges the customary VAT set. In addition, tariffs may apply.

Customs or import fees for deliveries of goods outside the Schengen area

In the case of deliveries outside the duty -free space of the EU (so -called Schengen area), have no influence on the fees raised by the recipient countries and also do not provide them in advance. The customs regulations of the recipient countries are not standardized.

If you need more detailed information, please contact the customs office responsible for your region. Please note that you have to comply with the respective state regulations when importing goods.

Import specifications for Switzerland and Liechtenstein

Please note that taxes (e.g. customs fees, VAT) may apply for deliveries to Switzerland and Liechtenstein. The customs authority of the Swiss Confederation will answer questions about the scope of taxes or the details of the import processing.

So you can pay with us

We offer you the following payment methods Mollie

Separate information on payment with PayPal

Steps to pay:

  1. At the "PayPal" cash register as a payment method.
  2. To handle the payment, you will be forwarded to the PayPal website.
  3. If you are already a customer at PayPal, you can register with your PayPal user data and arrange for payment.
    If you do not yet have a PayPal account, you can create a PayPal account and then confirm the payment. For the payment methods direct debit via PayPal, credit card via PayPal and purchase on account via PayPal is not necessary to set up a PayPal account.
  4. Then you will be returned to us (www.xyz.de).

Separate information on payment with Klarna

In collaboration with Klarna Bank (publ), Sveafen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

Invoice : The payment period is 30 days from sending the goods/ the ticket/ or, for other services, the provision of the service. You can find the invoice conditions for deliveries to Germany at https://cdn.klarna.com/1.0/shahared/content/lems/eid/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/eid/de_at/invoice?fee=0.

Incitional purchase : With the financing service from Klarna you can flexibly pay your purchase in monthly rates of at least 1/24 of the total amount (at least 6.95 EUR) or under the conditions otherwise specified in the cash register. The payment payment is due at the end of the month after a monthly bill by Klarna. Further information on the purchase purchase, including the general terms and conditions, including the European standard information for consumer loans, can be found here: https://cdn.klarna.com/1.0/scontent/legal/terms/de/de_de/Account
immediately: The load is made immediately after the order is placed.

Direct debit : The debit takes place after the goods are sent. You will be informed of the time by email. (Please only list payment methods here that you also offer.)

The use of the payment methods invoice, purchase purchase and direct debit requires a positive credit check. In this respect, we forward your data as part of the purchase and handling of the purchase contract to Klarna for the purpose of address and credit check. Please understand that we can only offer you the number types that are permitted due to the results of the credit check.

Further information and KLASSMAS Conditions for Germany can be found here: https://cdn.klarna.com/1.0/shahared/tal/terms/k502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/legal/terms/k502554/de_at/user.

General information about Klarna can be found here: www.klarna.com. Your personal information will be dealt with by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarne's data protection provision Germany/ Austria.

Subject to delivery against prepayment.